​

1. After Processing on immigration Portal.

Approval --Upon the acceptance of your application, we will notify you of your eTA (Electronic Travel Authorization) status via email. No Refund once ETA is granted.

Rejection--If your ETA application is rejected, we will promptly notify you via email and provide you with the necessary documentation as proof of the rejection. We understand that ETA denials can be disappointing but that is controlled by immigration. Customers are not eligible for any refund in case of ETA rejection

​

(Please note that in the event of application rejection, refunds are not provided as the decision is solely determined by the immigration department. We understand that this may be disappointing, but the refund policy is based on the fact that the immigration department's decision is beyond our control.)

​

Redundant/Multiple/Duplicate Application - If customer has submitted their applications on multiple websites and their ETA got rejected as a result of Redundant/Multiple/Duplicate then no refunds will be applicable to customer.

​

2. ETA delivery

Upon emailing you the ETA application Result, we kindly request that you confirm receipt within 4 hours. If we do not receive a confirmation from you within this timeframe, we will consider that you have received your ETA Result, and the service will be deemed complete. No refunds will be entertained after ETA delivery

​

Change of mind - No refunds will be provided once application has been submitted on immigration portal website

​

3. Customer Responsibility:

It is of utmost importance that you provide us with accurate and complete information required for your ETA application before your intended departure. Please be aware that we cannot be held accountable for any ETA s issued incorrectly or entry denials resulting from inaccurate ETA information. Any losses incurred in such cases are the sole responsibility of the applicant. While we make every effort to rectify any ETA -related issues prior to departure, we do not offer refunds if false or incorrect information was provided during the submission process. We strongly advise you to carefully review your ETA confirmation letter in comparison to your passport and personal details prior to your departure to ensure accuracy.

​

Note:-The refund will be issued to the individual who made the payment to us. It is important to note that the refund process may take approximately 3 to 5 days due to standard banking procedures. The refunded amount will be reversed back to the same Credit/Debit card number or PayPal account that was used for the initial payment.

​

4. Chargeback Disputes:

In the event that a chargeback dispute is initiated with your financial institution, we encourage you to reach out to our customer support team first to address any issues or concerns you may have. We are committed to resolving disputes amicably and providing a fair resolution

​

If you have any questions, please feel free to send an email to support@canadaetaonline.org and we will make sure you will be looked after properly.